Hardware Asset Lifecycle Management Specialist

CVS Health•Work At Home-Massachusetts, MA

8d•$83,430 - $222,480

About The Position

CVS Health is hiring a Hardware Asset Lifecycle Management Specialist to serve as the enterprise subject matter expert for Hardware Asset Management (HAM). The role optimizes, governs, and improves hardware asset lifecycle processes across the organization, ensuring accurate, compliant, and audit-ready asset data while advancing HAM practices, ServiceNow HAM capabilities, and cross-functional asset governance. The specialist partners with Procurement, Finance, Security, Governance, and IT teams to establish trusted asset data, improve operational efficiency, support audits, and enable data-driven decision-making. The role also provides mentoring, stakeholder training, vendor coordination, and leadership in advancing hardware asset management maturity across the enterprise.

Requirements

At least 5 years of experience supporting enterprise Hardware Asset Management programs, including lifecycle planning, inventory governance, controls, and operational oversight.
At least 3 years managing audit readiness activities, regulatory requirements, and complex reconciliation or inventory exception resolution.
At least 2 years establishing and maintaining data quality standards, normalization practices, and trusted asset records for reporting, analytics, and decision-making.
At least 2 years working with ServiceNow ITAM capabilities, including HAM Pro, Discovery, and CMDB integrations.
At least 2 years supporting governance frameworks, control processes, and accuracy standards across CMDB platforms and enterprise hardware inventories.
Bachelor’s degree from an accredited university or equivalent work experience (high school diploma plus 4 years of relevant experience).

Nice To Haves

ServiceNow Certified Implementation Specialist (CIS-HAM), ITIL v4 Foundation, or equivalent Asset Management certifications such as CHAMP, CSAM, or CITAM.
Experience with procurement and financial asset management processes, including SAP Ariba, Oracle, Coupa, depreciation, fixed assets, and asset reconciliation.
Strong analytical and reporting skills using Excel, Power BI, Tableau, or similar platforms.
Experience leading ServiceNow HAM enhancements, governance initiatives, data normalization programs, and CMDB data quality improvements.
Demonstrated success using AI/ML capabilities to improve asset intelligence, compliance monitoring, operational efficiency, and data quality.
Experience managing hardware vendors and lifecycle service providers such as Dell, HP, Lenovo, Cisco, or IBM in large enterprise environments.
Strong process mapping, technical documentation, requirements gathering, and project delivery experience, including PMP, Scrum Master, or related methodologies.

Responsibilities

Serve as the enterprise SME for Hardware Asset Management, ensuring data integrity, governance, and lifecycle compliance across hardware asset repositories, CMDB, and ServiceNow HAM platforms.
Manage and optimize the end-to-end hardware asset lifecycle, including inventory accuracy, asset reconciliation, audit readiness, process improvement, and policy adherence.
Lead configuration, administration, and enhancement of ServiceNow HAM Pro capabilities, including integrations with CMDB, Discovery, and related enterprise systems.
Partner with Procurement, Finance, Governance, Security, and IT stakeholders to improve asset visibility, hardware tracking, inventory controls, vendor alignment, and lifecycle governance.
Develop training, documentation, reporting, user stories, process maps, and analytics to promote HAM best practices, continuous improvement, and AI-enabled operational efficiencies.
Provide mentoring, stakeholder training, and vendor coordination.