Customer Service

Transformco•Tamuning, GU

28d

About The Position

The Hardlines Merchandiser is responsible for visual merchandising and presentation standards throughout all hardlines departments. The role delivers customer service and creates feature displays to optimize revenue. Using visual merchandising techniques, the merchandiser stimulates sales and maintains unit integrity and pricing accuracy to minimize wastage. The role also includes efficient ordering to capitalize on sales opportunities and providing training and guidance to team members.

Requirements

Must be 16 years of age or older.
Strong reading, writing, verbal, and arithmetic skills.
Ability to lift and move merchandise, typically at least 20 pounds and potentially as much as 100 pounds.
Ability to understand and follow verbal and written instructions.
Ability to perform repetitive bending, lifting, stretching, and reaching.
Positive and friendly demeanor.
Ability to be cross-trained.

Responsibilities

Engage customers with a welcoming and helpful approach, accompany them to merchandise, address their needs, and escalate issues to management when necessary.
Maintain and replenish promotional programs and advertisements.
Support the Reset team in completing departmental resets.
Create end-cap and drive-aisle displays and ensure proper signage and presentation.
Follow company pricing, signage, and display guidelines.
Maintain departments, including cleaning, display upkeep, planogram accuracy, and handling expired products according to procedures.
Process inbound freight, excess merchandise, and displays according to company standards.
Understand product assortments, store layout, services, merchandise locations, marketing events, and promotions.
Use suggestive selling techniques and encourage customers to use SYWR (Shop Your Way Rewards), credit cards, Smart Plans, and Replacement Plans.
Operate equipment safely and follow company safety protocols.
Perform other duties as assigned.