Customer Service

Hy-Vee, Inc.•Springfield, IL

11d•$15 - $19•Onsite

About The Position

Hy-Vee is seeking Customer Service team members to support in-store services and provide accurate, efficient transactions while helping customers feel welcomed and valued. The role involves services such as mailing packages, sending money, cashing checks, and selling licenses. Team members work in a fast-paced retail store environment, handle a variety of customer transactions, and help maintain a pleasant and supportive experience for customers and coworkers. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to file, post, and organize materials, copy data accurately between records, and gather basic information.
Ability to guide customers and provide clear, helpful direction professionally.
Ability to communicate clearly and professionally with customers, team members, and store leadership.

Nice To Haves

Over six months up to one year of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail.
Process Western Union orders and send customer faxes.
Sell money orders and cash payroll, personal, ADC, and Social Security checks.
Sell hunting and fishing licenses.
Break down and put money in utility drawers and process paid outs.
Sign on to the postal department, break down, and turn off the postal register.
Count daily coupons and process customer and department-approved refunds.
Sign on and off lottery machines, and sell and redeem lottery tickets.
Assist customers with dry cleaning where applicable and process bottle refunds.
Assist customers at registers and in other store areas as needed.
Answer the telephone and use the intercom system according to appropriate procedures.
Remove trash promptly and maintain a clean, organized work area.
Work with coworkers as a team to support customer satisfaction and a pleasant work environment.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.