CUSTOMER SERVICE

Bassett Furniture • Newton, NC

13d • Onsite

About The Position

The Customer Service Representative provides internal customer service support exclusively to the company’s retail store employees and Bassett sales representatives. The role handles service issues and offers solutions, relying on strong knowledge of the company’s customer service policies and products to provide quick, accurate assistance. It does not involve direct interaction with external customers. The position is based at the Upholstery headquarters in Newton, North Carolina.

Requirements

• Prior customer service experience in furniture is preferred.
• High school diploma or GED required.
• Ability to remain calm, professional, and courteous with customers.
• Ability to communicate effectively with management.
• Excellent verbal and written communication skills.

Nice To Haves

• Prior customer service experience in furniture.
• An associate degree in a business-related field.

Responsibilities

• Manage phone and email inquiries from sales representatives and Bassett retail store associates across company locations about product issues, service questions, and general concerns.
• Maintain professionalism and establish positive rapport with callers.
• Work with the management team to stay updated on product knowledge and check order status when questions arise.
• Enter parts orders and customer orders, and issue repairs and returns.

Benefits

• Medical insurance available the first month following 30 days of employment.
• FSA and HSA available.
• Dental and vision insurance.
• 401(k) plan.
• Stock purchase plan.
• Paid vacation upon hire.
• Holidays.
• AFLAC.
• Critical care insurance.
• Hospital insurance.
• On-site clinic.
• Free mental health counseling.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED