Customer Service

Hy-Vee•Springfield, IL

10d•Onsite

About The Position

Hy-Vee is seeking a customer-focused team member to provide a range of in-store services and transactions. The role involves assisting customers with mailing packages, sending money, cashing checks, purchasing licenses, and other services while ensuring accurate, efficient, and welcoming interactions. The position is based in a fast-paced retail store environment and requires teamwork, professionalism, and adherence to company policies and store guidelines. The anticipated starting wage is $15.00 to $18.75 per hour, depending on experience. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in a variety of situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and organize materials; copy data accurately between records; and gather basic information.
Ability to guide customers and provide clear, helpful direction professionally.
Ability to communicate clearly and professionally with customers, team members, and store leadership.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.

Nice To Haves

Over six months up to one year of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Weigh postal packages, meter mail, and process certified, express, UPS, registered, and insured mail.
Process Western Union orders and send customer faxes.
Sell money orders and cash payroll, personal, ADC, and Social Security checks.
Sell hunting and fishing licenses.
Break down and fund utility drawers and process paid outs.
Sign on to the postal department, break down, and turn off the postal register.
Count daily coupons and process customer refunds and department-approved refunds.
Sign on and off lottery machines, sell lottery tickets, and redeem lottery tickets.
Assist customers with dry cleaning where applicable and process bottle refunds.
Assist customers at registers and in other store areas as needed.
Answer the telephone and use the intercom system according to procedures.
Remove trash promptly and maintain a clean, organized work area.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.