Customer Service
Path Arc•Fontana, CA
•$45,000 - $75,000•Remote
About The Position
The Customer Service Representative answers client inquiries, provides product information, and helps customers by being informative, empathetic, and eager to resolve problems quickly. The role requires a willingness to listen, learn, and resolve customer inquiries. The position may be available remotely, with flexible hours.
Requirements
- Previous experience in customer support, client services, sales, or a related field.
- Excellent communication skills over the phone and other communication platforms.
- Basic computer skills and experience.
- Ability to multitask.
- Excellent time management and prioritization skills.
- Ability to listen actively, relay information, and answer questions and concerns.
- Customer-focused approach to positive customer experiences and resolution.
Responsibilities
- Assess customers’ needs and provide the appropriate answer, path, troubleshooting, or method to create a positive customer experience.
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
- Learn and follow customer service procedures and policies.
- Strive to meet or exceed personal and team target goals.
- Record, organize, and file customer interactions and account changes.
- Upsell when needed.
- Schedule callbacks and appointments to resolve customer needs.
Benefits
- Health insurance, including dental and vision.
- Excellent retirement plan.
- Upward mobility into other positions and management.
- Flexible hours.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
