Customer Service

Hy-Vee, Inc.•Gladstone, MO

9d•Onsite

About The Position

Hy-Vee is seeking a Customer Service team member to support customers and coworkers in a retail store environment. The role provides friendly service and handles a variety of in-store transactions, including postal services, money orders and check cashing, license sales, lottery transactions, and other customer needs. Team members are expected to work accurately and efficiently, communicate professionally, and help maintain a clean, organized, and pleasant environment. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions across varied situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to file, post, and organize materials; copy data accurately between records; and gather basic information.
Ability to guide customers and provide clear, helpful direction professionally.
Ability to communicate clearly and professionally with customers, team members, and store leadership.

Nice To Haves

Over six months up to one year of similar or related work experience preferred.

Responsibilities

Greet customers warmly and provide prompt, friendly service that makes each interaction positive.
Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail.
Process Western Union orders and send customer faxes.
Sell money orders and cash payroll, personal, ADC, and Social Security checks.
Sell hunting and fishing licenses.
Break down and put money in utility drawers and process paid outs.
Sign on to the postal department, break down, and turn off the postal register.
Count daily coupons and process customer refunds and department-approved refunds.
Sign on and off lottery machines and sell and redeem lottery tickets.
Assist customers with dry cleaning where applicable and process bottle refunds.
Assist customers at registers and in other store areas as needed.
Answer the telephone and use the intercom system according to appropriate procedures.
Remove trash promptly and maintain a clean, organized work area.
Work with coworkers as a team to support customer satisfaction and a pleasant work environment.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.