Customer Service

Hy-Vee•Albert Lea, MN

7d•Onsite

About The Position

Customer Service team members provide friendly assistance with a variety of in-store services, including mailing packages, sending money, cashing checks, and purchasing licenses. They handle customer transactions accurately and efficiently while helping customers feel welcomed and valued. This is a fast-paced retail-store role involving customer transactions throughout the shift, time on your feet, and continuous exposure to dirt and noise. Safety training is provided.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and organize materials, copy data accurately between records, and gather basic information.
Ability to guide customers and provide clear, helpful direction professionally.
Ability to communicate clearly and professionally with customers, team members, and store leadership.
Ability to meet the physical demands described, including frequent standing and walking and repetitive reaching and bending.

Nice To Haves

Over six months up to one year of similar or related work experience preferred.

Responsibilities

Greet customers warmly and provide prompt, friendly service, making interactions positive and helpful.
Weigh postal packages, meter mail, and process certified, express, UPS, registered, and insured mail.
Process Western Union orders and send customer faxes.
Sell money orders and cash payroll, personal, ADC, and Social Security checks.
Sell hunting and fishing licenses.
Manage utility drawers and paid outs; sign on to the postal department, break down, and turn off the postal register.
Count daily coupons and process customer refunds and department-approved refunds.
Sign on and off lottery machines and sell and redeem lottery tickets.
Assist customers with dry cleaning where applicable and process bottle refunds.
Assist customers at registers and in other store areas as needed.
Answer the telephone and use the intercom system according to appropriate procedures.
Remove trash promptly and maintain a clean, organized work area.
Work as part of a team to support customer satisfaction and a pleasant work environment.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.