Hard Services Manager, Operations

JLL • Princeton, NJ

1d • Onsite

About The Position

The Hard Services Manager will support a premier JLL bio-pharmaceutical client in Princeton, New Jersey, on first shift. The role manages a small team of maintenance technicians and supports building maintenance, facilities operations, and project management. The manager helps ensure maintenance issues are addressed and the client receives a first-class customer experience, working independently while supporting broader team efforts.

Responsibilities also include building inspections, work order creation and follow-up, vendor engagement and setup, field walks, quality assurance, reporting, and support for construction projects. The position oversees day-to-day facility operations and maintenance, monitors service-level guidelines, and works to improve service quality and operational efficiency.

Requirements

• Bachelor’s degree or equivalent work experience in facilities and engineering operations.
• 10 years of facilities maintenance experience in a corporate environment or with an IFM provider.
• At least 7 years of technical experience in building engineering, with a strong background in mechanical and electrical equipment.
• At least 2 years of experience managing maintenance professionals.
• Building Automation Systems experience.
• Superior customer service skills and the ability to work as a team player who builds and maintains relationships.
• Demonstrated leadership abilities and organizational skills.
• Strong communication and interpersonal skills.
• Strong supervisory skills, including the ability to coach, mentor, and train.
• Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint.
• Ability to work without direct day-to-day supervision.
• Authorization to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

• GxP operational experience.
• Strong building systems knowledge, preferably with Corrigo/Maximo CMMS and building management systems experience.
• Experience with a union workforce.

Responsibilities

• Ensure client satisfaction through a seamless interface with the client organization, demonstrating leadership, responsiveness, and creativity.
• Lead and supervise staff, including hiring, training, performance management, and development.
• Identify maintenance objectives and incorporate them into a documented plan covering preventive, predictive, and reactive maintenance, using applicable CMMS systems.
• Monitor service-level guidelines weekly, identify areas at risk of falling off track, and plan corrective actions.
• Oversee day-to-day facility operations, including maintenance, repairs, and project management.
• Review daily work orders and follow up to ensure strong work-order performance and customer experience.
• Monitor and improve customer satisfaction with facility management services.
• Inspect buildings to ensure suppliers meet contractual agreements and assist with building audits.
• Review, prioritize, and determine activities needed to complete work orders; coordinate with suppliers to plan and execute complex work orders on time.
• Recommend continuous quality improvements and identify business efficiencies.
• Analyze customer feedback on an ongoing basis, develop response plans, and implement them.
• Assist with developing and implementing the annual management plan for areas within the position’s scope.
• Provide support for construction projects as required.
• Provide facilities and project management support, including building inspections, work order creation, vendor engagement and setup, field walks, quality assurance, reporting, and follow-up.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager