Facilities Manager - Hard Services
About The Position
The Facilities Manager – Hard Services manages facilities services in a Good Manufacturing Practices (GMP) environment for a high-end life sciences account. The role oversees maintenance work-order execution and operational excellence, ensuring safety, compliance, building operations and maintenance, and innovation requirements are met in a controlled environment. It manages and tracks customer relationships and leads a team of facilities management professionals. The role is based on-site in Kalamazoo, Michigan, and requires availability 24/7 to respond to building emergencies or contractor work performed after hours.
Requirements
- Bachelor’s degree in engineering, science, or business; engineering is preferred.
- At least 5 years of related Facilities Management experience, including at least 3 years in a supervisory role.
- GMP experience in pharmaceutical, biotechnology, or another industry governed by GMP regulations and processes.
- Strong background in people management and supplier contract management.
- Excellent interpersonal and organizational skills, with strong analytical ability.
- Excellent oral and written communication skills.
- Strong PC skills and proficiency with Microsoft and Google applications.
- Must be authorized to work in the United States without sponsorship.
Nice To Haves
- Experience using SAP CMMS.
Responsibilities
- Ensure client satisfaction at all organizational levels through leadership, responsiveness, and creativity.
- Manage and lead a team, including decision-making, root cause analysis, inspections, audit readiness, communication, planning and scheduling, work assignment, and productivity improvement.
- Own daily operations and meet or exceed key performance indicators and metrics.
- Manage contractors and suppliers across systems and services including electrical, water, HVAC, plumbing, building automation, compressed air, asset care, gases, sanitary systems, architectural systems, security systems, doors, and HEPA filtration.
- Ensure work meets standard operating procedures, codes, and regulations.
- Maintain areas and processes in optimal condition for audit readiness and compliance.
- Conduct daily building inspections for quality compliance and monthly vendor job walks to verify contracted scope.
- Respond to building emergencies and contractor work after hours, as needed.
- Promote workplace safety and a culture of continuous improvement; lead investigations.
- Coach, lead, and guide employees; collaborate with service managers, chief engineers, and coworkers.
- Complete employee performance management steps, including performance reviews and change management.
- Assist the Senior Facility Manager with developing and managing labor, supplies, and contracted-services expenses to meet or exceed budget targets.
- Coordinate with Finance and field teams to process financial transactions accurately and promptly, including ensuring invoices are correct and paid on time.
- Implement procurement plans, improve labor efficiency, and increase the ability to self-perform work.
- Work with the client to develop and implement programs and processes that reduce operating costs and increase productivity.
- Perform additional job duties as requested.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
