Facilities Services Manager

Booz Allen Hamilton•Mclean, VA

About The Position

The Facilities Services Manager assists the client with administering and managing the parking program, including parking software, permit distribution, stakeholder engagement, special-event parking, and customer communications. The manager serves as the primary customer-facing representative for parking services, providing support, resolving parking- and facility-related issues, and coordinating with customers, construction teams, security personnel, and other stakeholders to support efficient operations. The role develops and implements solutions to parking challenges, including those caused by construction and other projects that affect parking availability. It coordinates parking support for special events, conferences, VIP visits, and other customer requirements, and arranges equipment, custodial services, security monitors, and other resources. The manager also provides project coordination and logistics support for facility-services initiatives, including parking optimization, events, invoice validation, and service-related projects. Additional duties may be assigned in support of mission requirements.

Requirements

At least 2 years of experience managing customer-facing services, programs, or operational support functions.
Experience administering programs, coordinating stakeholder requirements, and ensuring successful service delivery.
Experience monitoring contractor service quality and providing feedback to the client.
Ability to analyze challenges, develop practical solutions, and make sound decisions in a dynamic environment.
Ability to work in a fast-paced office environment and collaborate effectively with customers, contractors, and internal teams.
TS/SCI clearance with polygraph required.
High school diploma or GED.
Excellent verbal and written communication skills.

Nice To Haves

Experience managing or administering a parking program, transportation services program, or similar customer service-oriented operation.
Experience coordinating parking requirements and mitigation strategies during construction projects or other activities that affect parking availability.
Ability to administer a parking program, including managing permit assignments, coordinating with component parking representatives, maintaining parking records, and administering the parking application.
Ability to gather customer requirements, coordinate with multiple stakeholders, and implement effective operational solutions.
Ability to verify clearances, accesses, and certifications; schedule appointments, briefings, and training; and monitor requirements.
Ability to engage effectively with customers, contractors, and leadership at all levels.

Responsibilities

Assist with administration and management of the parking program, including software, permit distribution, stakeholder engagement, special-event parking, and customer communications.
Serve as the primary customer-facing representative for parking services; provide support and resolve parking- and facility-related issues.
Coordinate with customers, construction teams, security personnel, and other stakeholders to support efficient operations.
Develop and implement solutions to parking challenges, including those associated with construction and other projects affecting parking availability.
Coordinate parking support for special events, conferences, VIP visits, and other customer requirements.
Schedule and arrange special equipment, custodial services, security monitors, and other resources for operational and project objectives.
Provide project coordination and logistics support for facility-services initiatives, including parking optimization, special events, invoice validation, and service-related projects.
Monitor the quality of contractor-provided services and provide feedback to the client.
Perform additional duties as assigned in support of mission requirements.