Hard Services Manager, Operations
About The Position
JLL is hiring a Hard Services Manager to support a premier biopharmaceutical client at its Princeton, New Jersey location. This first-shift, on-site role manages a small team of maintenance technicians and supports facility operations, maintenance, and project management. The manager helps ensure that client buildings are well maintained and maintenance issues are addressed, working independently while supporting the team in delivering a first-class customer experience. The role includes building inspections, work order creation and review, vendor engagement and setup, field walks, quality assurance, reporting, and follow-up. The manager oversees facility operations and maintenance, monitors service levels, supports building audits and construction projects, and contributes to management plans and continuous improvement. Candidates must be authorized to work in the United States without visa sponsorship.
Requirements
- Bachelor’s degree or equivalent work experience in facilities and engineering operations.
- 10 years of facilities maintenance experience in a corporate environment or with an IFM provider.
- At least 7 years of technical experience in building engineering, with a strong background in mechanical and electrical equipment.
- At least 2 years of experience managing maintenance professionals.
- Experience with Building Automation Systems.
- Superior customer service skills and the ability to build and maintain relationships as a team player.
- Demonstrated leadership abilities and organizational skills.
- Strong communication and interpersonal skills.
- Strong supervisory skills, including the ability to coach, mentor, and train.
- Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint.
- Experience with a union workforce.
- Must be authorized to work in the United States without visa sponsorship.
Nice To Haves
- GxP operational experience.
- Strong building systems knowledge.
- Experience with Corrigo or Maximo CMMS and building management systems.
Responsibilities
- Provide a seamless interface with the client organization, demonstrating leadership, responsiveness, and creativity to ensure client satisfaction.
- Lead and supervise staff, including hiring, training, performance management, and employee development.
- Identify maintenance objectives and create a documented plan covering preventive, predictive, and reactive maintenance procedures, using applicable CMMS systems.
- Monitor service level guidelines weekly, identify areas at risk, and plan corrective actions.
- Oversee day-to-day facility operations, including maintenance, repairs, and project management.
- Review daily work orders and follow up to ensure strong work order performance and customer experience.
- Monitor and improve customer satisfaction with Facility Management services.
- Inspect buildings to confirm suppliers are meeting contractual agreements.
- Assist with building audits.
- Review, prioritize, and determine the activities needed to complete work orders, coordinating with suppliers to plan and complete complex work on time.
- Recommend quality improvements and identify business efficiencies.
- Analyze customer feedback on an ongoing basis.
- Develop effective response plans and implement them.
- Assist in developing and implementing the annual management plan for areas within the role's responsibility.
- Support construction projects as required.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
- Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
