Hamden Warming Center Case Manager

Columbus House • Hamden, CT

6d

About The Position

Columbus House is hiring a full-time seasonal Hamden Warming Center Case Manager for a temporary position from December 1, 2026, to March 31, 2027. Under the direction of the Program Manager, the role provides outreach and case management services to adults aged 18 and older experiencing homelessness and unresolved mental health or substance use challenges. The position connects people who are not currently receiving services with community resources, support systems, and service providers to promote stability, support recovery, and help end homelessness.

The position provides targeted outreach and in-reach at the Columbus House warming center and in community settings, including in a variety of weather conditions. The schedule is Monday, Tuesday, Wednesday, Thursday, and Saturday, 2 p.m. to 10 p.m. The position pays $28 per hour and is supervised by the Emergency Services Operational Manager.

Requirements

• A bachelor's degree in a related field or a minimum of three years of experience in human services or related fields.
• Excellent organizational and time-management skills, with a deadline-oriented mindset.
• Strong written and oral communication skills in English.
• Proficiency in Microsoft Office and other common desktop applications.
• Ability to use substance abuse, mental health, and social services providers.
• Familiarity with the criminal justice system and ability to engage, manage, motivate, and support.
• Familiarity with mental health, substance abuse, dual diagnosis issues, and group dynamics.
• Knowledge of person-centered case management and its delivery.
• Ability to meet all documentation requirements.
• Knowledge of crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma-informed care, and motivational interviewing.
• Valid driver's license and a good driving history.

Responsibilities

• Connect clients with appropriate social services, mental health treatment, substance use services, educational opportunities, vocational programs, recreational activities, and spiritual support services in the Hamden area.
• Collaborate with community agencies, social service providers, and other professionals to coordinate care, facilitate referrals, and ensure clients can access needed resources.
• Attend weekly and monthly agency, program, and network meetings.
• Monitor assigned cases and complete required documentation and charting according to Columbus House policies and applicable funder requirements.
• Enter data accurately and promptly into the Homeless Management Information System (HMIS) and Case Worthy database, as applicable.
• Provide targeted outreach and in-reach at the Columbus House warming center at least four times per week, engaging potentially eligible individuals and completing First Contact Forms when appropriate.
• Conduct pre-screenings when applicable and complete intake and admission procedures, case notes, discharge documentation, behavioral contracts, and other required program documentation.
• Engage people experiencing homelessness in varied community settings and weather conditions using a respectful, compassionate, and person-centered approach.
• Respond promptly to encampment-related concerns and outreach requests from the Coordinated Access Network (CAN) and other service providers, coordinating timely follow-up and service engagement with appropriate team members.
• Perform other related duties and responsibilities as assigned by the Program Manager or Director.

What This Job Offers

• Job Type: Full-time