Hamden Warming Center Coordinator
About The Position
The Hamden Warming Center Coordinator provides program coordination and supervision to residential staff at the Keefe Community Center in Hamden, Connecticut. The center serves single women and men, with a total capacity of 40 people; residents may be experiencing homelessness, mental illness, or substance use challenges. Under the direction of the Director of New Haven Emergency Services, the Coordinator manages the program and provides training, professional development, and supervision to Resident Support Specialists. The role is seasonal, from December 1, 2026, through March 31, 2027, and includes on-call responsibility. The schedule is Monday through Friday, 5:00 p.m. to 10:00 p.m. The position is classified as part-time, non-exempt, and essential.
Requirements
- Bachelor’s degree in human services, preferred, and at least 2 years of experience in human services or a related field; alternatively, 5 years of experience as a case manager in human services or a related field.
- Excellent organizational and time-management skills, with a deadline-oriented mindset.
- Strong written and oral English communication skills.
- Proficiency in Microsoft Office and other common desktop applications.
- Ability to use the local network of substance abuse, mental health, and social services providers effectively.
- Ability to navigate HMIS.
- Familiarity with the criminal justice system and ability to engage, manage, motivate, and support people.
- Familiarity with mental health, substance abuse, dual diagnosis issues, and group dynamics.
- Comprehensive knowledge of person-centered case management delivery.
- Ability to meet documentation requirements.
- Knowledge of crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma-informed care, and motivational interviewing.
- Valid driver’s license and good driving history.
- Ability to manage crises and maintain the safety of clients and staff.
Nice To Haves
- Bachelor’s degree in human services is preferred.
Responsibilities
- Create strength-based, person-centered approaches.
- Connect clients with social, mental health, educational, vocational, recreational, transportation, spiritual, and substance use services as needed.
- Coordinate and collaborate with other agencies and social service providers.
- Enforce program rules and supervise resident chores and biweekly house meetings.
- Train and empower supervisees to complete their tasks effectively.
- Attend weekly and monthly agency, program, and network meetings.
- Maintain and update required charts and notes, and perform other duties as assigned to support program operations.
- Enter and maintain the Communication Log and other program tracking sheets.
- Hire, train, and supervise residential program staff, providing oversight and ensuring consistency and continuity of services.
- Serve as a role model for supervisees.
- Monitor residential staff’s monthly Relias online training.
- Provide monthly supervision to all staff.
- Complete residential staff annual performance evaluations.
- Provide supervisory coverage for the Hamden Warming Center program.
- Complete reports as needed.
- Help ensure a safe and healthy environment for residents and staff.
- Provide on-call supervision and guidance as needed.
- Manage crises and maintain the safety of clients and staff.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
