Hamden Warming Center Case Manager
About The Position
Columbus House is hiring a full-time seasonal Hamden Warming Center Case Manager for a temporary position running from December 1, 2026, to March 31, 2027. Under the direction of the Program Manager, the role provides outreach and case management to adults aged 18 and older experiencing homelessness and unresolved mental health or substance use challenges. The Case Manager connects people who are not currently receiving services with community resources, support systems, and service providers to promote stability, support recovery, and help end homelessness. The position includes regular outreach at the warming center and in community settings, coordination with service providers, intake and case documentation, and responses to outreach referrals.
Requirements
- Bachelor of Arts degree in a related field or at least 3 years of experience in human services or related fields.
- Excellent organizational and time-management skills and a deadline-oriented mindset.
- Strong written and oral English communication skills.
- Proficiency with Microsoft Office and other common desktop applications.
- Ability to use substance abuse, mental health, and social services providers.
- Familiarity with the criminal justice system and the ability to engage, manage, motivate, and support clients.
- Familiarity with mental health, substance abuse, dual diagnosis issues, and group dynamics.
- Knowledge of person-centered case management and its delivery.
- Ability to meet all documentation requirements.
- Knowledge of crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma-informed care, and motivational interviewing.
- Valid driver's license with a good driving history.
Responsibilities
- Connect clients with social services, mental health treatment, substance use services, educational opportunities, vocational programs, recreational activities, and spiritual support services in the Hamden area.
- Collaborate with community agencies, social service providers, and other professionals to coordinate care, facilitate referrals, and help clients access resources.
- Attend weekly and monthly agency, program, and network meetings.
- Monitor assigned cases and complete required documentation and charting according to Columbus House policies and applicable funder requirements.
- Enter data accurately and promptly into the Homeless Management Information System (HMIS) and Case Worthy database, as applicable.
- Provide targeted outreach and in-reach services at the Columbus House warming center at least four times per week.
- Engage individuals who may meet program eligibility criteria and complete First Contact Forms when appropriate.
- Conduct pre-screenings when applicable and complete intake and admission procedures, case notes, discharge documentation, behavioral contracts, and other required program documentation.
- Conduct respectful, compassionate, person-centered outreach to people experiencing homelessness in varied community settings and weather conditions.
- Respond promptly to encampment-related concerns and outreach requests from the Coordinated Access Network (CAN) and other service providers, coordinating follow-up with appropriate team members.
- Perform other related duties as assigned by the Program Manager or Director.
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What This Job Offers
Job Type
Full-time
