H&B NA Carrier Relations Leader

WTW•Minneapolis, MN

1d•Hybrid

About The Position

As the Carrier Relations Leader for H&B, you will drive the overall broking and carrier management strategies. You will report to the Head of H&B, NA. You will be responsible for serving as a H&B Leadership team member and contributing to strategic growth and operational improvement initiatives. You will lead strategy for Broking teams across H&B, including the development of panels, facilities, and enhanced MDI arrangements. You will develop vendor strategy inclusive of panels, COEs, and facilities with corresponding commercial strategies. You will manage and expand Market Derived Income (MDI), increasing this revenue year over year. You will execute carrier management strategy across the business, enhancing current regional practices to leverage and create best practices. You will establish a commercial and operational framework for preferred vendor/panel partners. You will identify, influence, and lead co-development opportunities for new and unique solutions with carriers and vendors. Working with Operations and Technology, you or your delegate(s) will act to support the advancement of H&B’s technology platforms and data strategy, as well as opportunities for automation and process improvement. You will work with insurance carriers and local teams to deliver the value proposition for the carriers that will increase WTW’s MDI revenue, including carrier analytics. You will build a community of expertise for Broking, supporting local needs while leveraging best practices. You will partner with Risk and Broking leaders to identify and lead cross-sell opportunities. You will act as a key liaison with the Market Security Group, managing and proactively flagging risks for H&B related to carriers, vendors, and broking activity. You will represent H&B in IGS risk financing team meetings and other LOBs where coordination enhances revenue generation. You will manage the overall carrier relations and MDI strategy ensuring that WTW is performing according to our Excellence standards.

Requirements

Extensive experience in employee benefits broking, insurance or consulting
Extensive knowledge of the insurance market with a deep understanding of carriers and clients
Ability to understand the dynamics of the market and anticipate / identify potential conflicts of interest for H&B activity and future market evolution
Excellent stakeholder management skills with the ability to influence within a matrix environment
High levels of business and financial acumen with an understanding of company strategy and change management
Excellent problem solving and analytical skills are necessary for this job
Strong facilitation skills – ability to use inclusive and collaborative styles to manage ambiguity and gain agreement
Strong communication, negotiation and influencing skills
Minimum Bachelor’s degree or equivalent
Ability to act as an ambassador for the Company

Responsibilities

Serving as a H&B Leadership team member and contributing to strategic growth and operational improvement initiatives
Leading strategy for Broking teams across H&B; including but not limited to the development of panels, facilities, and enhanced MDI arrangements
Develop vendor strategy inclusive of panels, COEs, and facilities with corresponding commercial strategies (like the traditional carrier relationships)
Managing and expanding Market Derived Income (MDI) including increasing this revenue year over year
Executing carrier management strategy across the business enhancing what is in region currently to leverage and create best practices
Establishing a commercial and operational framework for preferred vendor/panel partners
Identify, influence and lead co-development opportunities for new and unique solutions with carriers and vendors (potential for new revenue channels)
Working with Operations and Technology you or your delegate(s) will act to support advancement of H&B’s technology platforms and data strategy, as well as opportunities for automation and process improvement, to improve carrier reporting to inform strategic decisions
Working with the insurance carriers and local teams to deliver the value proposition for the carriers that will increase WTW’s MDI revenue, including carrier analytics
Building a community of expertise for Broking, supporting local needs while leveraging best practices
Partnering with Risk and Broking leaders to identify and lead cross-sell opportunities between H&B, Risk and Human Capital (if applicable)
Acting as key liaison with Market Security Group- manage and proactively flag risks for H&B related to carriers, vendors and broking activity
Representing H&B in IGS risk financing team (Pooling Network review meetings) and other LOBs where coordination enhances revenue generation
Manage the overall carrier relations and MDI strategy ensuring that WTW is performing according to our Excellence standards
Display strong leadership and influencing skills
Work in a collaborative manner demonstrating the Willis Towers Watson values
Manage the WTW H&B Carrier Management strategy in collaboration with H&B Region Leaders and H&B Regional Broking Leaders (inclusive of specialty leaders)
Directly manage the carrier relationship of top ten carriers
Identify ways to leverage effective carrier relationships by maximizing the potential of the WTW H&B portfolio of business.
Develop opportunities to grow and increase pipelines for current and future business opportunities
Demonstrate a strong commercial ability to leverage from deep knowledge of the employee benefits market
Manage H&B Market Derived Income revenue with year over year growth expectations to be established annually
Analyze commission levels and provide strategic guidance
Work closely with the H&B leadership team to drive growth and profitability with actionable insights throughout the year

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off ( Washington State only )
Contributory Pension Plan
Savings Plan (401k)