Sr Carrier Relations Representative

J.B. Hunt Transport Services, Inc. • Lowell, AR

22h

About The Position

Under routine supervision, this position will accept or reject carrier qualifications based upon adherence to insurance and safety guidelines. The incumbent will assist managers with high-level tasks, serve as an escalation point for carriers and internal teams, and evaluate non-standard and/or complex carriers. This role can act as a team lead for the carrier relations team.

Requirements

• High School Diploma or GED Equivalent with 2-3 years of professional experience and/or military equivalent

Nice To Haves

• Experience in a claims or insurance position
• Experience in the transportation industry
• Knowledge of J.B. Hunt

Responsibilities

• Review necessary items from carrier to expedite the hiring process and ensure all contract and insurance requirements, safety verification results, and equipment requisites are complete; maintain involvement in the carrier onboarding process to reduce risk, claims, fraud, and double brokering
• Evaluates non-standard and/or complex carriers in the onboarding process
• Review carriers and internal/external carrier management systems for qualifications to determine approval or denial based upon insurance, safety, and operational standards
• Perform continuous maintenance on qualified carriers to ensure compliance with J.B. Hunt standards and government regulations through a prescribed qualification process
• Develop strategy for delivering results by maximizing carrier relationships and increasing carrier capacity to meet or exceed departmental goals for outbound calls, capacity growth, etc.
• Provide a high level of customer service to carriers through answering inquiries via telephone and email, researching and resolving carrier complaints, and ensuring problems are resolved or escalated in a timely manner
• Assist qualified carriers in completing all necessary paperwork required to get set up as an approved carrier and maintain status of activity and documentation in the company's outsource capacity database
• Keep appropriate employees advised through ongoing training or information of changes, risk reduction strategies, examples of losses with causes, consequences, and actions to prevent similar issues
• Provide support to management through acting as an escalation point for carriers and internal team members, providing documentation to internal teams, and assisting with reports
• Train, mentor, coach, and onboard junior team members

Benefits

• The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED