Sr Carrier Relations Representative

J.B. Hunt • Lowell, AR

1d

About The Position

Under routine supervision, this position will accept or reject carrier qualifications based upon adherence to insurance and safety guidelines. The incumbent will assist managers with high-level tasks, serve as an escalation point for carriers and internal teams, and evaluate non-standard and/or complex carriers. This role can act as a team lead for the carrier relations team.

Requirements

• High School Diploma or GED Equivalent with 2-3 years of professional experience and/or military equivalent

Nice To Haves

• Experience in a claims or insurance position
• Experience in the transportation industry
• Knowledge of J.B. Hunt

Responsibilities

• Review necessary items from carrier to expedite the hiring process and ensure all contract and insurance requirements, safety verification results, and equipment requisites are complete; maintain involvement in the carrier onboarding process to reduce risk, claims, fraud, and double brokering
• Evaluates non-standard and/or complex carriers in the onboarding process
• Review carriers and internal/external carrier management systems for qualifications to determine approval or denial based upon insurance, safety, and operational standards
• Perform continuous maintenance on qualified carriers to ensure compliance with J.B. Hunt standards and government regulations through a prescribed qualification process
• Develop strategy for delivering results by maximizing carrier relationships and increasing carrier capacity to meet or exceed departmental goals for outbound calls, capacity growth, etc.
• Provide a high level of customer service to carriers through answering inquiries via telephone and email, researching and resolving carrier complaints, and ensuring problems are resolved or escalated in a timely manner
• Assist qualified carriers in completing all necessary paperwork required to get set up as an approved carrier and maintain status of activity and documentation in the company's outsource capacity database
• Keep appropriate employees advised through ongoing training or information of changes, risk reduction strategies, examples of losses with causes, consequences, and actions to prevent similar issues
• Provide support to management through acting as an escalation point for carriers and internal team members, providing documentation to internal teams, and assisting with reports
• Train, mentor, coach, and onboard junior team members

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees