FT Guitar Technician (Luthier) Store 512

Guitar Center • Manchester, NH

3d

About The Position

Guitar Center is seeking a Guitar Technician to perform maintenance and repair services on customer-owned instruments and help maintain specific store inventory. The role supports Guitar Center’s mission of nurturing lifelong musicians and providing customers with a positive experience through skilled, high-quality work.

The technician interacts with customers, performs instrument repairs and maintenance, maintains store-owned gear when requested, and completes warranty repair work. Successful technicians demonstrate customer focus, initiative, a willingness to learn about products and store operations, and the ability to train and communicate techniques effectively. Employees who are musicians may use gig leave to take time off for a tour and return to their job afterward.

Requirements

• Skilled understanding of guitar repair.
• Ability to provide an excellent customer experience and connect meaningfully with customers.
• Ability to identify opportunities and issues, follow through on work, and take positive action independently.
• Ability to learn quickly and develop knowledge of products, store operations, sales, and leadership.
• Ability to effectively train learners and communicate information and techniques.

Nice To Haves

• Foundational product knowledge of Guitar Center products.

Responsibilities

• Interact with customers and ensure a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store-owned gear as requested.
• Complete warranty repair work.
• Perform additional duties as assigned.
• Work through Guitar Center’s certification program to develop a base understanding of products and sales techniques.
• Train learners and communicate information and techniques effectively.

Benefits

• Gig leave for musician employees to take time off for a tour and return to their job.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed