FT Guitar Technician (Luthier) Store 512

Guitar Center•Manchester, NH

3d•Onsite

About The Position

Guitar Center is seeking a Guitar Technician to provide maintenance and repair services for customer-owned instruments and help maintain specific store inventory. The role supports the company’s mission of helping people experience the joy of creating music by delivering quality work and a positive customer experience. Technicians are expected to build their product, store operations, sales, and leadership knowledge, and may work through Guitar Center’s certification program to develop a base understanding of products and sales techniques.

Requirements

Skilled understanding of guitar repair.
Ability to provide excellent customer service and connect with customers in a meaningful way.
Initiative to identify opportunities and issues, follow through on work, and take positive action without being asked.
Ability to learn quickly and develop knowledge and skills in products, store operations, sales, and leadership.
Ability to work through Guitar Center’s certification program to gain a base understanding of products and sales techniques.
Ability to effectively train learners and communicate information and techniques.

Nice To Haves

Foundational product knowledge of Guitar Center products.

Responsibilities

Interact with customers and ensure a positive customer experience.
Service customer-owned instruments with a high level of craftsmanship.
Maintain store-owned gear as requested.
Complete warranty repair work.
Train learners effectively and communicate information and techniques so they are retained.
Take on additional duties as assigned.

Benefits

Gig leave for musician employees to take time off to perform and return to work after a tour.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) with company match.
Mental health support.
Paid sick time.
Paid holidays.
Paid vacation time.
Employee discount program.
Tuition reimbursement options.