Guidance Specialist (Clinical EAP Intake and Triage) - REMOTE

ComPsych Corporation • ,

7d • Remote

About The Position

Guidance Specialists support diverse global clients with behavioral, mental health, family, and wellness-related concerns. The role uses clinical expertise to help clients navigate available resources and provide in-the-moment support. Specialists conduct clinical intakes by phone, refer clients to appropriate services, educate clients about resources and eligibility, and document cases in a proprietary database. This is a remote position.

Requirements

• Bachelor’s degree required, preferably in Psychology, Social Work, or another behavioral health or counseling-related field.
• Exceptional communication skills with a strong focus on customer service.
• Demonstrated multitasking and critical-thinking skills; quick-thinking, high-energy, positive, and professional approach.
• Experience in a social service, clinical, healthcare, or insurance environment.
• High-speed internet and a professional workspace free from distraction, disruption, or outside noise.

Nice To Haves

• Clinical assessment experience in mental health, chemical dependency, and crisis stabilization.

Responsibilities

• Address client concerns by phone through clinical intakes and refer clients to appropriate resources, such as therapists or counselors.
• Use critical thinking and problem-solving to resolve issues and identify resources that support a positive client experience and satisfaction.
• Educate remote clients about resources, eligibility, and services in a positive and professional manner.
• Maintain complete and accurate case documentation in the company’s proprietary database.
• Perform other duties as assigned.

Benefits

• Full benefits package, including paid time off (PTO), medical, dental, and vision coverage, a 401(k) with match, an employee assistance program (EAP), and a wellness program.

What This Job Offers

• Job Type: Full-time