Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE

ComPsych Corporation•,

10d•Remote

About The Position

ComPsych is hiring a Guidance Consultant to provide direct remote support to a client regarding behavioral, emotional health, family, and wellness issues. The role uses clinical expertise to help clients navigate resources and receive in-the-moment support. Guidance Consultants conduct clinical intakes by phone, connect clients with appropriate resources, and contribute to high-quality, compliant service delivery.

Requirements

Master's degree or higher in Counseling, Psychology, Social Work, or a related behavioral health field.
Exceptional communication skills and a strong focus on customer service.
Quick thinking, high energy, and a positive, professional approach, with demonstrated multitasking and critical-thinking skills.
Clinical assessment experience in mental health, chemical dependency, and crisis stabilization.
High-speed internet and a professional workspace free from distraction, disruption, or outside noise.

Responsibilities

Address client concerns by phone, conduct clinical intakes, and refer clients to appropriate resources such as therapists or counselors.
Follow departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
Use critical thinking and problem-solving to resolve issues, identify resources, and support a positive client experience.
Educate clients about resources, eligibility, and services in a positive and professional manner.
Maintain complete and accurate case documentation in the company's proprietary database.
Stay informed about emerging behavioral health trends and best practices.
Collaborate with internal teams to support continuity of care and alignment with client-specific service expectations.
Perform other duties as assigned.