EAP Consultant - Bremerton, WA

Magellan Health • Bremerton, WA

3d • $70,715 - $113,145

About The Position

Provides direct support to organizations and their employees through assessment, consultation, education, and triage. Uses knowledge of federal regulations to help organizations appropriately address employee concerns and problems, and provides clinical expertise to help employees with diminished performance return to healthy functioning. Consults with employees and organizations on personal, workplace, and management issues.

Conducts critical incident response, EAP assessments and short-term counseling, EAP orientations, customer webinars, and health and wellness trainings. Manages a caseload and related tasks, including timely case documentation, while meeting quality and performance expectations. Provides information and referrals to appropriate levels of care and community resources.

The consultant contributes to client and organizational performance, identifies operational challenges and recommends continuous improvement, communicates issues clearly, and builds effective relationships across teams. The role requires ongoing professional development and compliance with contract requirements, standard operating procedures, and company policies. Additional duties may be assigned.

Requirements

• At least 5 years of clinical experience after receiving a graduate degree.
• Clinical training that includes chemical dependency, mental health, and brief therapy.
• Understanding of workplace issues, business operations, and employee/employer relationships.
• Ability to acquire an understanding of EEO rules, ADA in the workplace, FMLA, and Drug Free Workplace Requirements.
• Ability to provide accurate client assessments, including level of risk, substance abuse and dependency, and job performance issues, and to refer clients to an appropriate level of care.
• Competence in crisis intervention.
• Knowledge and expertise in solution-focused brief therapy in an outpatient setting.
• Strong customer service skills.
• Excellent training and listening skills.
• Ability to interact effectively at all levels within the company and with external customers.
• Ability to adjust to new situations and changing priorities.
• Comfort handling ambiguity and stress while managing varied assignments.
• Positive, achievement-oriented attitude and consistency in accomplishing expected objectives.
• Master's degree in Behavioral Health.
• Current independent behavioral health clinician licensure that meets state, commonwealth, or customer-specific requirements; listed examples include LCSW-C, LCSW, LMHC, LPCC, and LPC.

Nice To Haves

• Certified Employee Assistance Professional (CEAP) certification.

Responsibilities

• Provide employee and management consultation on personal problems and workplace or management concerns.
• Conduct critical incident response services, EAP assessments, short-term counseling, EAP orientations, customer webinars, and health and wellness trainings.
• Manage caseload and related tasks, including timely case documentation, to meet quality and performance expectations.
• Provide information and referrals to appropriate levels of care and community resources.
• Participate in activities that support improved business-unit and client performance, excellence, and culture.
• Identify operational challenges or inefficiencies and recommend continuous improvement plans.
• Analyze and present issues clearly and persuasively, verbally and in writing.
• Develop working relationships across organizational lines, support team members, and participate in team activities and trainings.
• Maintain and develop skills and techniques to better serve members and support company goals.
• Adhere to contract requirements, team procedures, company policies, and applicable security, legal, regulatory, and contractual requirements.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package including health, life, voluntary, and other benefits and perks supporting physical, mental, emotional, and financial wellbeing.
• May be eligible for short-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level