Guest Support Professional FT

The Coalition for the Homeless of Central Florida•Orlando, FL

20h

About The Position

The Guest Support Professional assists Coalition guests, staff, visitors, and volunteers in various capacities while promoting safety for guests, staff, volunteers, visitors, and the community. Under the direct supervision of the Shift Supervisor and guidance of the Guest Services Manager, the role requires professionalism, commitment, and adaptability to uphold Coalition Values and maintain an environment of dignity, respect, and cooperation. This is a full-time, hourly, non-exempt position. Duties may include other job-related assignments as directed by an authorized person.

Requirements

High degree of professionalism, commitment, and adaptability.
Ability to uphold Coalition Values and maintain an environment of dignity, respect, and cooperation.
Ability to move property and donations weighing up to 30 lbs.

Responsibilities

Provide guests with access to hygiene items, clothing, cleaning supplies, and other needs.
Assist with receiving donations, retrieving property, meal service, and other tasks as needed.
Provide appropriate assistance and information to visitors, volunteers, and donors.
Report safety, security, and facility concerns to appropriate staff and document them when warranted.
Conduct assigned rounds and maintain radio communications while on duty.
Perform routine room and locker checks.
Clean bed areas and rooms to prepare for new intakes.
Complete appropriate logs for guest belongings.
Respond to crisis situations and contact appropriate support, including staff, emergency medical services, or law enforcement.
Submit accurate written documentation promptly and in accordance with agency policy.
Communicate regularly with guests and staff.
Coordinate with guests on special projects, chores, and facility upkeep.
Maintain a clean and safe work environment and residential environment for guests.
Complete daily assignments and housekeeping duties as instructed by the immediate supervisor.
Move property and donations weighing up to 30 lbs. in accordance with agency policy.
Monitor assigned areas as directed by the immediate supervisor.
Conduct after-hours intake for the CERS VETS program when needed outside regular intake hours.
Attend required staff meetings and trainings.
Perform duties in assigned areas and other duties as directed by the immediate supervisor.