Guest Services Representative - Hotel - Golden Mesa
About The Position
As a Guest Services Representative at Traditions Hospitality Group’s Golden Mesa Casino Hotel, you will help ensure guests receive exceptional service throughout their stay. You will greet guests, assist with check-in and check-out, provide information about hotel amenities and local attractions, and handle guest requests and concerns. You will also process reservations, help maintain tidy guest areas, and work with other hotel departments to resolve issues and fulfill guest needs. The role requires a friendly, professional approach, attention to detail, and the ability to work effectively in a fast-paced hospitality environment.
Requirements
- Must be at least 18 years of age.
- Must be able to pass a background check.
- Must be able to obtain a gaming license, if applicable.
- Presentation and uniform must adhere to established standards, maintaining a polished and professional appearance.
- Friendly and outgoing personality with excellent customer service skills.
- Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
- Ability to work in a fast-paced environment and multitask effectively, prioritizing tasks based on guest needs and operational requirements.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
Responsibilities
- Greet guests upon arrival and assist with check-in and check-out procedures.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Process reservations, cancellations, and modifications accurately.
- Ensure the cleanliness and tidiness of the lobby and guest areas.
- Maintain knowledge of hotel policies, procedures, and safety protocols.
- Assist guests with luggage and transportation arrangements as needed.
- Collaborate with other hotel departments to fulfill guest requests and resolve issues.
- Adhere to established security and emergency procedures.
Benefits
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Life insurance
- Disability insurance
- Employee assistance program
- Paid time off
- Employee appreciation and recognition programs
- Anniversary and birthday programs
- Professional growth opportunities
- Training and mentorship
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
