Guest Services Manager - Hotel - Golden Mesa Casino

Traditions Hospitality Group•Guymon, OK

1d•$48,500 - $62,000•Onsite

About The Position

The Guest Services Manager at Traditions Hospitality Group oversees guest interactions and experiences, ensuring exceptional service and satisfaction. The role leads the guest services team and helps create a welcoming, memorable stay for hotel guests. The position is based at Golden Mesa Casino Hotel in Guymon, Oklahoma, and is full-time, with a listed salary range of $48,500 to $62,000 per year. The work environment may involve exposure to smoke, with intensity varying by the establishment's location. The employer describes professional development opportunities through training, mentorship, and encouragement, as well as opportunities to grow within the organization.

Requirements

Must be at least 21 years of age.
Must be able to obtain an ABLE license.
Must be able to obtain a gaming license, if applicable.
Minimum of 2 years of management experience, preferably in a related field, demonstrating leadership and operational skills.
Flexibility to work nights, weekends, and holidays.
Maintain a professional appearance by adhering to the establishment's dress code standards.

Responsibilities

Supervise the guest services team, including front desk staff, concierge, and bell services, providing guidance, training, and support.
Ensure smooth check-in and check-out processes and promptly and effectively resolve guest issues or concerns.
Coordinate with other departments to fulfill guest requests and enhance their overall experience.
Monitor guest feedback and implement strategies to continuously improve service quality.
Maintain up-to-date knowledge of hotel services, local attractions, and events to provide recommendations and assistance to guests.