Shift Manager - Cimmaron Ridge - Golden Mesa Casino

Traditions Hospitality Group•Guymon, OK

11h•$17 - $20

About The Position

The Shift Manager oversees daily operations at Golden Mesa Casino’s Cimmaron Ridge location, coordinating staff and ensuring a safe, welcoming environment and exceptional experiences for guests and team members. The role includes supervising front-of-house and back-of-house operations, maintaining service standards, managing inventory, resolving guest concerns, and monitoring performance measures such as sales and labor costs. The position requires at least two years of supervisory experience in hospitality, beverage, or food service, and the ability to obtain gaming and ABLE licenses. The manager must be at least 21 years old, maintain a professional appearance, and be flexible to work varying shifts, including nights, weekends, and holidays. Work involves standing and walking for extended periods in a high-volume setting, lifting and carrying objects up to 50 pounds, and exposure to moderate to high noise and a smoky environment. The employer describes professional growth opportunities through training, mentorship, and encouragement. Benefits include 401(k) matching, insurance coverage, paid time off, employee assistance, and recognition programs.

Requirements

Must be at least 21 years of age.
Must be able to obtain a gaming license.
Must be able to obtain an ABLE license.
At least 2 years of supervisory experience in the hospitality, beverage, or food service industry.
Strong leadership and communication skills.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Flexibility to work varying shifts, including nights, weekends, and holidays.
Ability to stand and walk and work in a high-volume environment for extended periods.
Ability to lift and carry objects up to 50 lbs.
Ability to work with moderate to high noise levels and exposure to a smoky environment.

Responsibilities

Supervise and coordinate staff during assigned shifts, including front-of-house and back-of-house operations.
Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
Train and mentor team members to uphold service standards and provide outstanding guest experiences.
Manage inventory by ordering and receiving supplies and monitoring stock levels.
Respond to guest inquiries, concerns, and complaints professionally and promptly, working to resolve issues to the satisfaction of those involved.
Monitor performance metrics, including sales and labor costs, and implement strategies to improve efficiency and profitability.
Maintain a professional appearance in accordance with the establishment’s dress code.