Guest Services Representative - Porsche North Miami

Holman•North Miami, FL

10d

About The Position

Porsche North Miami is seeking a Guest Services Representative to deliver exceptional customer service and provide administrative support across various departments. The representative serves as a first point of contact for customers, employees, and vendors, welcomes and directs visitors, answers and routes calls, responds to general automotive inquiries, and supports meeting planning and clerical work. This is a full-time position with a consistent 40-hour schedule. Candidates must be available seven days a week, including evenings; if weekend coverage is required, a scheduled weekday off will be provided.

Requirements

At least 1 year of relevant experience in customer service, front desk, or administrative roles.
Strong communication skills and a professional appearance.
Friendly and engaging demeanor.
Ability to listen carefully and retain information accurately.
Excellent interpersonal skills in person and on the phone.
Team-oriented, flexible, and able to multitask effectively.
Strong organizational skills and attention to detail.
Availability seven days a week, including evenings.

Responsibilities

Serve as the first point of contact for visiting customers, employees, and vendors.
Answer, screen, and appropriately forward incoming calls using professional telephone etiquette.
Greet clients and visitors and ensure proper check-in procedures are followed.
Deliver customer service in keeping with Holman’s mission and values.
Direct customers to the sales, service, or parts department.
Understand customers’ automotive needs and provide basic information for general inquiries.
Assist with meeting planning and room bookings.
Process invoices, purchase orders, and mail.
Support departmental projects and perform general clerical duties without disrupting call flow.
Ensure compliance with data protection policies.
Perform other duties and special projects as assigned.