Guest Services Representative - Porsche North Miami

Holman•North Miami, FL

11d•$20 - $23•Onsite

About The Position

Porsche North Miami is looking for a Guest Services Representative to join their team and the Holman family. This role is essential in delivering exceptional customer service while providing administrative support across various departments. This is a full-time position. We are seeking candidates who are available seven days a week, including evenings. A consistent 40‑hour schedule will be created, and if weekend coverage is required, the team member will receive a scheduled day off during the week.

Requirements

Minimum 1 year of relevant experience in customer service, front desk, or administrative roles.
Strong communication skills and a professional appearance.
Friendly and engaging demeanor.
Ability to listen carefully and retain information accurately.
Excellent interpersonal skills, both in person and on the phone.
Team-oriented, flexible, and able to multitask effectively.
Strong organizational skills and attention to detail.

Responsibilities

Serve as the first point of contact for visiting customers, employees, and vendors.
Answer incoming calls promptly, screen them, and forward as appropriate using professional telephone etiquette.
Greet clients and visitors, ensuring proper check-in procedures are followed.
Deliver exceptional customer service by embodying Holman’s mission and values.
Direct customers to the appropriate department: sales, service, or parts.
Engage with customers to understand their automotive needs and provide basic information for general inquiries.
Assist in planning meetings and booking rooms.
Handle administrative tasks such as processing invoices, purchase orders, and mail.
Support departmental projects and perform general clerical duties without disrupting call flow.
Ensure compliance with data protection policies.
Perform other duties and special projects as assigned.