Part Time Guest Services Representative (Weekends Required)

Parks Hospitality Group Inc • Columbia, SC

1d • $0 - $16 • Onsite

About The Position

Parks Hospitality Group is seeking a friendly and enthusiastic Guest Services Representative for the front desk at Tru by Hilton Columbia - Graystone. The role is highly interactive and focuses on welcoming travelers, anticipating their needs, and creating a positive first impression. The representative helps guests feel at home while supporting a high standard of service in a collaborative hospitality environment.

Requirements

• High school diploma or equivalent.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to remain calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.
• Basic computer skills.

Nice To Haves

• Previous experience in a customer service or hospitality role.
• Experience with hotel management software.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Answer questions, provide local information, and assist with special requests.
• Handle guest requests promptly and professionally.
• Manage reservations, cancellations, and modifications.
• Communicate with other departments to ensure guest needs are met.
• Handle guest complaints and issues professionally and work toward resolution.
• Keep the front desk area organized and assist with administrative duties as needed.

Benefits

• Paid time off for all team members.
• Performance incentives of an additional $50–$150+ per month and cash awards of $250–$500 for quarterly and/or annual performance.
• Heavily discounted room rates at brand hotels worldwide for employees and their families.
• Opportunities for personal and professional growth.
• Immediate medical and dental benefits starting on the first day for full-time team members; the posting does not specify these benefits for this part-time role.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED