GUEST SERVICES REPRESENTATIVE-PART TIME

Jungle Island • Miami, FL

2d • Onsite

About The Position

The Guest Services Representative supports Jungle Island’s Guest Services Team and provides high-quality service consistent with the park’s mission, brand promise, and brand standards. The role includes cashiering, front gate duties, show support, and front office work. The representative assists guests and Specialists with issues, needs, and complaints, and contributes to maintaining and exceeding department and park revenue goals. The position reports to the Guest Services Supervisor.

Requirements

• At least one year of experience in Guest Relations, Customer Service, and/or Public Relations.
• Excellent verbal and written communication skills.
• Ability to work weekdays from 9:00 a.m. to 5:00 p.m.
• Flexible work schedule that includes evenings, weekends, and holidays.
• Detail-oriented, with excellent judgment and organizational skills.
• Excellent leadership and coaching skills.

Nice To Haves

• Fluency in English and Spanish; additional languages are welcome.
• Familiarity with basic computer systems such as Microsoft Word, Excel, and Galaxy; these skills are not required.

Responsibilities

• Provide effective customer service to external and internal guests using excellent, in-depth knowledge of Jungle Island products and programs.
• Listen to and resolve guest issues in a timely manner.
• Assist the department in maintaining and exceeding its revenue goals and Jungle Island’s goals.
• Meet Jungle Island’s brand standards and expectations.
• Support Specialists with guest issues, needs, and complaints encountered in the park.
• Assist in developing and improving procedures to increase efficiency and productivity.
• Remain open-minded to changes and seek to learn new things.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed