Guest Experience Associate (Part-Time, Evenings/Weekends Required)

The Tech Interactive•San Jose, CA

1d•$23 - $23•Onsite

About The Position

The Guest Experience Associate provides exceptional customer service across front-line aspects of The Tech Interactive experience. Duties include handling admissions, concessions, and gift shop transactions; operating IMAX theater systems; and facilitating exhibits and programs. The role engages with school groups, families, and other diverse audiences to deliver a welcoming and positive guest experience. This is a non-exempt position that reports to the Guest Experiences Management team. This is an onsite, part-time position. At least one weekend day shift per week is required. Other availability varies with The Tech’s operating schedule and may include evenings and offsite events. The role involves periods of standing, walking, or sitting in an assigned space, frequent guest interaction, and frequently moving objects weighing up to 25 pounds.

Requirements

Minimum high school diploma; alternatively, an associate or bachelor's degree in a related field, or a combination of coursework toward a degree and relevant experience.
Ability to engage and communicate effectively with diverse audiences in a variable-paced environment.
Excellent customer service, public speaking, and listening skills.
Computer literacy, including Microsoft Windows, Microsoft Office, Google Suite, and internet use.
Availability to work at least one weekend day shift per week; other availability may vary with operating needs, including evenings and offsite events.

Nice To Haves

One or more years of retail, sales, museum, and/or customer service experience.
Experience working with youth in a traditional or non-traditional educational setting.

Responsibilities

Operate point-of-sale systems for admission, concessions, and gift shop transactions.
Operate the IMAX Media Control console and Spice Media Automation system, monitoring sound and image quality throughout film screenings.
Handle food transactions and concessions inventory according to Department of Health standards.
Support guest entrance into the IMAX theater before screenings.
Perform and delegate general housekeeping to maintain the appearance of front-of-house areas and the IMAX theater.
Lead experiences for diverse audiences in open-ended program spaces using the Design Challenge Learning facilitation style.
Participate in required and optional training to build and maintain customer service and facilitation skills.
Maintain cleanliness and organization of materials in exhibit and program spaces.
Greet school groups and provide welcoming and introductory information.
Maintain current knowledge of admission rates, membership options, special events, educational programs, and other visitor-related information.
Report non-functioning exhibits, electronics, or lighting to Engineering and Facilities staff in a timely manner.
Complete additional related tasks or duties as assigned by the supervisor or manager.