Guest Experience Associate (Part-Time)

The Coca-Cola Company•Atlanta, GA

6d•$16,848 - $19,843•Onsite

About The Position

The Guest Experience Associate welcomes and hosts guests at the World of Coca-Cola, bringing the attraction and its nighttime event business to life through outstanding service and attention. The role represents World of Coca-Cola and engages guests throughout the attraction by sharing information about The Coca-Cola Company, its brands, beverages, products, history, and people. The associate provides exceptional service to more than one million guests annually while enhancing the brand image and supporting company goals. This part-time position averages 28 hours per week. Candidates must be available to work four days, including weekends, weekdays, and holidays. Shifts vary according to business needs, generally between 8:30 a.m. and 9:00 p.m., and may extend as late as midnight for corporate events. The role is based in Atlanta, Georgia, and requires 0%–25% travel. Relocation is not provided. The position requires continuous walking or standing for prolonged periods, navigating multiple levels of the building, exposure to outdoor temperatures, lifting and moving objects, and working in dark, enclosed, noisy, crowded, or tight spaces. The Coca-Cola Company does not offer employment-based visa sponsorship for this position; applicants must already be authorized to work in the United States on a full-time basis without requiring company sponsorship. The stated hourly starting pay rate is $15. The posting also lists a U.S. pay range of $16,848–$19,843, with base pay potentially varying by geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits is offered depending on the position.

Requirements

High school diploma or equivalent.
One year of experience in the themed attraction industry, hospitality industry, or customer service.
Strong verbal and presentation skills.
Ability to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, decimals, and American units of money.
Ability to address problems involving a few concrete variables using a standardized method.
Must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue working legally in the United States.
Open availability to work four days, including weekends, weekdays, and holidays; shifts vary with business needs and may extend until midnight for corporate events.
Ability to walk and/or stand continuously for 6–8 hours.
Ability to climb or navigate multiple building levels using stairs or an elevator.
Ability to work outdoors in extreme heat or cold.
Ability to reach overhead to lift objects up to 20 pounds and push or pull objects up to 50 pounds.
Ability to navigate in dark areas and work in enclosed, noisy, crowded, and tight spaces.

Nice To Haves

Multilingual skills.

Responsibilities

Provide exemplary service to internal and external guests, including selling tickets, controlling access, checking in groups, managing guest traffic into theaters and galleries, restocking stations, delivering supplies, making public announcements, assisting guests with special access, and providing wayfinding.
Act as a Brand Ambassador by modeling and upholding The Coca-Cola Company Core Values, building brand awareness, and encouraging lasting customer relationships.
Conduct VIP and school group tours using provided scripts and talking points.
When scheduled and trained for Admissions/Ticketing, operate the ticketing system, reconcile cash transactions, meet sales goals for CityPass and upgrades, and carefully handle sensitive information such as addresses and credit card numbers.
Evacuate guests during emergencies and assist guests requiring special assistance when appropriate.
Follow company policies for timeliness, attendance, and time-clock procedures.
Maintain required Front of House appearance standards and a positive, welcoming demeanor around guests and ambassadors.
Monitor guests and surrounding areas for safety concerns or hazards and follow World of Coca-Cola safety procedures.
Work quickly as part of a team to maintain the cleanliness of exhibits, galleries, and theaters.
Interact respectfully and appropriately with guests with differing abilities, applying the inclusion training provided by The Coca-Cola Company and World of Coca-Cola.
Handle guest situations professionally, promptly, thoroughly, and respectfully.
Complete required training in Life Safety, Evacuation, PCI Compliance, and ADA.
Successfully handle cash and credit transactions in a fast-paced environment.
Perform other duties as assigned by the World of Coca-Cola Leadership Team.
Ensure individual performance is effective, contribute to team effectiveness, support overall team performance, and occasionally take on leadership roles within the team.