Guest Experience - Associate

SSA Group • Jacksonville, FL

1d

About The Position

The Guest Experience Associate delivers welcoming, memorable experiences for guests and clients while supporting admissions and membership operations at a cultural attraction. The role involves meeting daily goals for ticket packages and membership growth, following cash-handling procedures, maintaining a clean, safe, and organized environment, and complying with company policies and sanitation requirements. Associates are expected to support their team and contribute to an inclusive, supportive workplace and community engagement efforts. Previous experience is not required.

Requirements

• Be goal-oriented and flexible to meet operational needs.
• Demonstrate a desire to help the team succeed.
• Have an interest in cultural attractions and the environments they support.
• Be guest-service-oriented and comfortable interacting with people.
• Be comfortable in a sales role, meeting goals, and supporting an informed guest experience.
• Bring enthusiasm and a willingness to engage with the team and guests.
• Present a clean and welcoming experience for guests while upholding sanitation requirements.
• Previous experience is not required.

Nice To Haves

• Cashier and cash-handling experience.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client in line with 452 Hospitality.
• Perform day-to-day admissions and membership window functions.
• Promote ticket packages and membership growth by working toward daily goals.
• Follow cash-handling procedures.
• Perform duties to the best of their abilities and promote an excellent guest experience.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Help remove barriers and empower team members’ growth and opportunity.
• Lead by example in sustainability and conservation efforts, and support teaching unit staff about those efforts as appropriate.
• Support community engagement activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-demand access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed