Guest Services Representative (Hilton Garden Inn-Home2 Suites Fort Wayne North)

Blue Flame Hospitality•Fort Wayne, IN

7d•Onsite

About The Position

Blue Flame Management is seeking the Best Guest Services Representative in the city for their Hilton Garden Inn-Home2 Suites Fort Wayne North location. Blue Flame Management offers competitive wages, flexible full-time to part-time hours, and great worldwide hotel discounts. They pride themselves on having the best training to support employees regardless of their experience level. The company manages three hotels on the Northeast side of Fort Wayne: the Hampton Inn Dupont and the Hilton Garden Inn and Home2 Suites (a dual property location).

Requirements

Proficiency in the use of the PMS, including handling reservations, cancellations, group bookings, and incoming sales leads.
Ability to deal efficiently with guest complaints or special requests regarding rooms or other functional areas of the property within guidelines, policies, and procedures.
Ability to offer guest service and service recovery.
Ability to monitor, promote, review, and give insight on guest service scores.
Ability to confer and cooperate with other property personnel to resolve operating problems and ensure coordination of property activities.

Nice To Haves

Excellent verbal and written communication skills
Organized
Efficient
Prioritize work

Responsibilities

Be proficient in the use of the PMS, including but not limited to handling reservations, cancellations, group bookings, incoming sales leads, etc.
Deal efficiently with guest complaints or special requests regarding rooms or other functional areas of the property within guidelines, policies, and procedures offering guest service and service recovery.
Monitor, promote, review, and give insight on guest service scores on a weekly/monthly basis as directed.
Confer and cooperate with other property personnel to resolve operating problems and ensure coordination of property activities.