Full-Time Guest Services Representative - Tru and Home2 Suites
About The Position
At High Hotels, hospitality isn’t just what we do, it’s who we are. For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey. It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences—for employees and guests alike—aren’t just expected, they’re the standard. Are you ready To Spread Joy Through Hospitality? As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position. This position will be located at our select service Hilton property in the Lehigh Valley area. We are seeking Full-Time Guest Services Representatives with the availability to work (5 days a week) 3:00PM-11:00PM with flexibility to work 7:00am- 3:00pm on varying days, including weekends & holidays. Starting Rate: $15.72/hr. Potential for increase is based on experience.
Requirements
- A high school diploma or general equivalent (GED) preferred.
- Customer service experience preferred.
- Must be capable of handling money accurately.
- Reading, math, and communication skills.
- Ability to work weekends and holidays is required.
Responsibilities
- Taking, modifying, and canceling guest reservations.
- Communicating hotel facilities and services to guests.
- Providing information on the local area and points of interest.
- Assisting guests with arrivals and departures.
- Answering the front desk phone.
- Cash handling.
- Operating the switchboard.
- Handling departmental accounting and financial transactions as they relate to this position.
Benefits
- Medical benefits
- 401(k) with a company match
- Vacation time
- Employee discounts
- Medical, dental and vision available for full-time coworkers.
- Access to Healthy Rewards program
- Worldwide travel discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
