Guest Services Lead -Valet Services - Part-Time Days

Advocate Health • Winston-Salem, NC

4d • $22 - $33

About The Position

The Guest Services Lead coordinates assigned teammates and supports guest services in a hospital setting. The role receives, directs, and provides information to patients, healthcare team members, and hospital guests; responds to complaints; and assists guests with directions, patient locations, and hospital amenities. The Lead helps families understand hospital and departmental policies, responds as directed to emergency situations, and supports customer-service improvement by collecting information, routing feedback, and documenting services provided to patients and families.

The position also includes orienting and training teammates and volunteers as appropriate, participating in staff and huddle meetings, and assisting leaders with identifying service improvement opportunities. Access to protected health information is limited to what is reasonably necessary for the role and shared only on a need-to-know basis.

This is a part-time position scheduled for 24 hours per week on Saturdays and Sundays, 7 a.m. to 7 p.m. The listed pay range is $21.85–$32.80.

Requirements

• High school diploma or GED.
• Valid driver's license.
• Basic Life Support certification.
• Complete an annual defensive driving course.
• Ability to type 60 words per minute.
• Computer proficiency.
• Knowledge of growth and development principles and skills appropriate to the ages, cultures, developmental stages, and special needs of the patient population served.
• Ability to hear well and speak clearly.
• Ability to sit and stand for extended periods; some assignments require moving throughout a building or specific area.
• Ability to occasionally bend and push wheelchairs.

Responsibilities

• Coordinate activities of assigned teammates.
• Orient new teammates and provide ongoing training and assessment of staff; train volunteers as appropriate to their assignments.
• Participate in regular staff meetings with supervisors and huddle meetings with teammates.
• Receive, direct, and provide information to patients, healthcare team members, and hospital guests in a courteous and professional manner; respond to patient and guest complaints.
• Assist guests throughout the facility by providing directions, patient locations, and information about hospital amenities.
• Help families understand hospital and departmental policies and procedures and promote open communication of information as appropriate.
• Respond as directed to emergency, crisis, and disaster situations.
• Collect data and documentation to identify areas needing improved customer service and assist leaders in recommending changes to facility and departmental policies and procedures.
• Identify, respond to, and direct complaints, concerns, and compliments to appropriate staff members and leaders to facilitate improved customer service.
• Accurately record and submit documentation and statistical reports for services provided to patients and families.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, including shift or on-call pay, based on the teammate's job.
• Incentive pay for select positions.
• Opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED