Guest Services Lead
About The Position
The Guest Services Lead leads front-end operations, including customer service, cash handling, store operations, and personnel development. The role maintains high-quality service and operational standards, coordinates front-end activities and staffing, and helps create a welcoming, service-driven environment. In the absence of the Guest Services Team Leader and Store Director team, this position oversees store operations and ensures standards are maintained. The Guest Services Lead supports product promotions and sales, communicates product information to guests and team members, and trains and coaches Front End Team Members. The role also performs all duties of a Journeyperson Checker and carries out other duties assigned by the Guest Services Team Leader or Store Director Team.
Requirements
- At least one year of Checker experience; excellent checking skills are required.
- Superior customer service skills.
- Comprehensive knowledge of grocery store operations.
- Strong leadership skills and good judgment, including the ability to assess situations and information and take appropriate action.
- Proven success as a team leader and team member.
- High self-motivation, initiative, and problem-solving ability.
- Comprehensive product knowledge and a history of using it to train team members and serve guests effectively.
- Proven history of personnel development.
- Ability to delegate effectively and follow through.
- Superior communication skills.
- Excellent time-management and organizational skills.
- Proven ability to positively affect sales generation.
- Dependability, flexibility, and meeting attendance requirements.
Nice To Haves
- At least two years of supervisory experience is preferred.
Responsibilities
- Maintain high-quality standards in customer service, cash handling, and store operations, and coordinate front-end activities efficiently.
- Oversee store operations and maintain standards in the absence of the Guest Services Team Leader and Store Director team.
- Ensure health, safety, and sanitation guidelines are followed when working with products.
- Coordinate front-end staffing to serve guests effectively, track attendance, and take action as needed.
- Ensure effective communication between the front end and other departments.
- Oversee cash handling procedures, transfer money to cash tills, pull tills at shift end, and ensure safe accuracy.
- Lead and participate in product promotions and focuses.
- Provide outstanding customer service and communicate product information to increase sales and meet revenue goals.
- Lead by example and provide team members with clear expectations and timely feedback.
- Train Front End Team Members and provide performance feedback, coaching, and counseling.
- Prevent internal and external loss.
- Perform all duties of a Journeyperson Checker.
- Meet attendance requirements and demonstrate dependability and flexibility.
- Perform other duties as assigned by the Guest Services Team Leader or Store Director Team.
Benefits
- Competitive pay
- 20% team member discount
- Medical, dental, and vision insurance at very low cost to team members
- Health savings accounts, subject to qualified medical plans
- Flexible spending arrangements, subject to qualified medical plans
- Company-funded disability and life insurance
- Employee Assistance Program available to all team members
- Retirement plans available to all team members
- Generous paid time off benefits
- Sick/safe leave consistent with local and state requirements
- Reduced-cost ORCA Card program for King County team members
- Education support
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
