Seasonal Guest Services Inventory Specialist

The Buckle, Inc.•Kearney, NE

26d•Onsite

About The Position

The Guest Services Inventory Specialist assists Guests, stores, and the corporate office while providing exceptional service and contributing to the company mission. The role addresses merchandise-related issues, including returns, orders, shipping, Point of Sale (POS), Stock Keeping Unit (SKU) research, inventory, and store process compliance. The Specialist asks questions to determine root causes, researches potential solutions, and escalates issues as needed. The role handles confidential financial and personal information and must comply with Payment Card Industry (PCI) standards. This position has no supervisory responsibilities. The work is regularly performed in an office setting with a usually moderate noise level.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Must follow Payment Card Industry (PCI) compliance standards.
Frequently lift and/or move up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Use Buckle’s Point of Sale (POS) systems and AS400 to assist Guests.
Process merchandise returns and conduct in-depth investigations when needed.
Process and complete Return to Vendor (RTV) pieces.
Correspond and follow up on tickets involving operational processes for orders and order management systems.
Fulfill aged and express orders to expedite shipping.
Create and print shipping return labels.
Communicate with stores to ensure service level agreements (SLAs) are met for reservations.
Handle ship-to-store and ship-from-store communications and compliance.
Investigate and resolve return-to-shipper packages.
Assist with inventory-related projects.
Escalate issues to the appropriate Teammate or department as necessary.
Help stores locate SKUs for limited products.
Assist with transporting returned merchandise between buildings.
Perform job duties with a high level of customer service while contributing to a positive team spirit.
Complete special projects and other assigned duties.