Seasonal Guest Services Inventory Specialist

Buckle•Kearney, NE

26d•Onsite

About The Position

The Guest Services Inventory Specialist assists Guests, stores, and the Corporate Office by providing exceptional service and supporting company results. The role addresses merchandise-related issues, including returns, orders, shipping, Point of Sale (POS), Stock Keeping Unit (SKU) research, inventory, and store process compliance. The specialist identifies root causes, researches potential solutions, and escalates issues when appropriate. The role handles confidential financial and personal information and must follow Payment Card Industry (PCI) compliance standards. This position has no supervisory responsibilities. It is seasonal and is performed in an office setting with usually moderate noise. Buckle is committed to equal employment opportunity and to hiring and developing qualified Teammates without discrimination or retaliation on the basis of protected characteristics.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Follow Payment Card Industry (PCI) compliance standards when handling confidential financial and personal information.
Ability to perform the essential job functions, including regularly sitting; using hands to finger, handle, or feel; and talking or hearing.
Ability to occasionally stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 25 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Use Buckle’s Point of Sale (POS) systems and AS400 to assist Guests.
Process merchandise returns and investigate them in depth when needed.
Process and complete Return to Vendor (RTV) pieces.
Correspond and follow up on tickets involving order operational processes and order management systems.
Fulfill aged and express orders to expedite shipping.
Create and print shipping return labels.
Communicate with stores to ensure service level agreements are met for reservations.
Handle ship-to-store and ship-from-store communications and compliance.
Investigate and resolve return-to-shipper packages.
Assist with inventory-related projects.
Escalate issues to the appropriate Teammate or department as necessary.
Help stores locate SKUs for limited products.
Assist with transporting returned merchandise between buildings.
Perform duties with a high level of customer service and contribute to a positive team spirit.
Complete special projects and other assigned duties.