Guest Services Intern (Summer 2027)

Four Seasons•Minneapolis, MN

9d•$17•Onsite

About The Position

The Guest Services Intern assists guests with luggage during arrival and departure, makes necessary deliveries to and from guest rooms, and transports guest and hotel packages and parcels. This role creates a strong sense of arrival for hotel, residential, restaurant, and banquet guests. The intern will work with Valet Parkers to arrange for cars to be parked or retrieved, arrange transportation for guests, and assure that guests’ departure is swift and complete. This internship is with Four Seasons Hotel Minneapolis and is scheduled for Summer 2027, with approximate service dates from May 2027 to August 2027. The role is full-time, 40 hours per week, with eight-to-ten hour shifts. Open availability Monday-Sunday is required.

Requirements

Applicants must be currently enrolled in undergraduate/graduate school.
Applicants must have valid work authorization for the U.S.
Strong written and verbal communication skills in the English language.
Working knowledge of and ability to operate technology and computer systems.
A genuine passion for hospitality and desire to be the best!

Nice To Haves

A minimum three months of working experience in hospitality or customer service industry preferred.
Educational studies toward a degree in Hospitality, Business Management, or related field preferred.
A supplemental statement (one paragraph max.) expressing their interest in a Four Seasons internship is highly preferred.

Responsibilities

Greet guests and escort them to their rooms.
Deliver luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
Maintain proper records of deliveries and pick-ups.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Greet all guests passing through the lobby and offer them assistance.
Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Perform errands for guests and the hotel that may require local travel off of the hotel property.
Maintain cleanliness of the lobby by fixing pillows in guest seating areas, taking removing glassware, alerting housekeeping of cleaning needs, and polishing glassware for the front office.