Guest Experience Intern (Summer 2027)

Four Seasons Hotels and Resorts•Minneapolis, MN

1d•$22•Onsite

About The Position

The Four Seasons Hotel Minneapolis seeks a Guest Experience Intern to join their talented team in Summer 2027. This internship offers a chance to start a career journey with Four Seasons Hotel Minneapolis, where connection, character, and craftsmanship are fostered. As an Intern, you will join a dedicated team supporting your growth and helping you do your best work. The role is in the Front Office department and will run from approximately May 2027 to August 2027. The scheduled hours are full-time, 40 hours per week, with eight-to-ten hour shifts. Scheduled days and times may vary based on need, and open availability is required Monday through Sunday.

Requirements

Applicants must be currently enrolled in undergraduate/graduate school.
Applicants must have valid work authorization for the U.S.
Strong written and verbal communication skills in the English language.
Working knowledge of and ability to operate technology and computer systems.
A genuine passion for hospitality and desire to be the best!

Nice To Haves

A minimum three months of working experience in hospitality or customer service industry preferred.
Educational studies toward a degree in Hospitality, Business Management, or related field preferred.
A supplemental statement (one paragraph max.) expressing their interest in a Four Seasons internship is not required, but highly preferred.

Responsibilities

Respond to a wide variety of guest requests by accurately assessing the guest's needs and preferences and then adding personal recommendations and touches to achieve maximum customer satisfaction and driving our Guest Experience Score while adhering to our Four Seasons standards and complying with all Four Season's policies.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers with all inquiries in person, digitally or on the phone in connection with hotel services, in-house events, directions, off-site arrangements and activities.
Respond to all guest requests in a timely manner.
Assist with the set-up, take down and execution of all Kids For All Seasons activations.
Monitor supplies and takes the lead in hosting activations and engaging with children and families.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Utilize a variety of software programs to accurately input special arrangements the guest has made, generating accurate guest itineraries and to ensure proper billing.
Organize and deliver special amenities, assist in set-up of special in-room surprise and delight elements like children's tents, books, food & beverage items etc.