Guest Services Intern (Summer 2027)

Four Seasons Hotels and Resorts•Minneapolis, MN

1d•$17•Onsite

About The Position

The Four Seasons Hotel Minneapolis seeks a Guest Services Intern to join their talented team in Summer 2027. This internship offers a chance to start a career journey with Four Seasons Hotel Minneapolis, where connection, character, and craftsmanship are fostered. As an Intern, you will join a uniquely talented team dedicated to supporting your growth and helping you do your best work. This role is ideal for someone inspired by the hotel's culture, incomparable views of the Mississippi River, or the renowned local chef.

Requirements

Applicants must be currently enrolled in undergraduate/graduate school.
Applicants must have valid work authorization for the U.S.
Strong written and verbal communication skills in the English language.
Working knowledge of and ability to operate technology and computer systems.
A genuine passion for hospitality and desire to be the best!

Nice To Haves

A minimum three months of working experience in hospitality or customer service industry preferred.
Educational studies toward a degree in Hospitality, Business Management, or related field preferred.
A supplemental statement (one paragraph max.) expressing their interest in a Four Seasons internship is not required, but highly preferred.

Responsibilities

Assists guests with luggage during arrival and departure.
Makes necessary deliveries to and from guest rooms.
Transports guest and hotel packages and parcels.
Creates a strong sense of arrival for hotel, residential, restaurant, and banquet guests.
Works with Valet Parkers to arrange for cars to be parked or retrieved.
Arranges transportation for guests.
Assures that guests’ departure is swift and complete.
Greet guests and escort them to their rooms.
Deliver luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
Maintain proper records of deliveries and pick-ups.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Greet all guest passing through lobby and offer them assistance.
Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Perform errands for guests and the hotel that may require local travel off of the hotel property.
Maintain cleanliness of the lobby by fixing pillows in guest seating areas, taking removing glassware, alerting housekeeping of cleaning needs, and polishing glassware for front office.