Guest Services Host | Part-Time | Moody Center

Oak View Group•Austin, TX

5d•Onsite

About The Position

Oak View Group is seeking a Guest Services Host for Moody Center Arena. The Guest Services team helps create safe, memorable experiences for guests attending arena events, including University of Texas home basketball games, major music and entertainment events, and other special events. The position calls for a positive attitude and a team-driven, proactive approach to guest service. The hourly rate is $15.00. Part-time benefits include a 401(k) savings plan and 401(k) matching. The position will remain open until December 31, 2026.

Requirements

Ability to work an average of five events per month; event requirements may change with notice.
Ability to follow instructions and work in a fast-paced environment.
Comfort using web-based applications and digital devices to perform job duties.
Strong communication skills.
Ability to work a flexible schedule that includes weekends, nights, and holidays.
Ability to meet the position’s physical demands, including frequent bending, lifting, extensive walking, prolonged standing, and exposure to external elements and loud noises.

Nice To Haves

Previous customer service experience in sports, entertainment, or a similar industry is preferred.

Responsibilities

Proactively welcome guests and assist with questions and requests.
Identify opportunities to create memorable guest experiences.
Check and scan tickets to confirm valid access to the arena and other ticketed areas.
Provide directions to ticketed seats and other arena locations.
Respond to guest complaints, concerns, and compliments, escalating them when appropriate.
Assist guests with reasonable accommodation requests, including wheelchair escort services.
Help dispatch appropriate resources in response to calls for service.
Assist with documenting and reporting incidents, including accidents, injuries, and work orders, and manage calls for service in an electronic incident management system.
Keep portals, aisles, and access paths clear for guests, staff, and emergency services.
Communicate safety and security measures effectively.
Report suspicious activity to supervisors and/or management.
Perform other duties and responsibilities as assigned.