Guest Services Premium Concierge | Part-Time | Moody Center

Oak View Group•Austin, TX

About The Position

The Guest Services Premium Concierge provides world-class hospitality to premium guests, clients, and partners at events, including University of Texas home basketball games, major concerts, family shows, and private events. The position calls for a positive, service-oriented attitude, a proactive and team-driven approach, and a flexible schedule. Shifts include nights, weekends, and holidays. The role pays $18.00 per hour and averages eight events per month; event requirements may change with notice. The position will remain open until December 31, 2026.

Requirements

At least 2 years of prior experience in hospitality, sports, entertainment, or a related field.
Ability to follow instructions and work in a fast-paced environment.
Strong verbal and written communication skills.
Ability to handle conflicts and respond to guest problems with urgency and professionalism.
Proactive self-starter who can work collaboratively.
Ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.
Comfort working in an environment with loud noise levels.

Nice To Haves

Experience in a high-profile, customer-service-based industry is preferred.

Responsibilities

Provide consistent, world-class hospitality throughout all premium spaces.
Conduct pre-event walk-throughs of premium spaces to confirm expectations are met for premium members.
Proactively welcome and assist guests.
Identify opportunities to create memorable experiences and lasting relationships with members.
Understand, retain, and communicate safety and security measures.
Maintain a professional demeanor, including positive body language and effective communication.
Resolve guest complaints and concerns in accordance with arena policies and procedures.
Support lines and provide guidance and directions to premium locations and other arena areas.
Check and scan tickets and verify access for valid entrance into premium spaces.
Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
Assist guests with reasonable accommodation requests, including wheelchair escort services.
Collaborate with the Premium Services department to meet expectations within designated spaces and support guest, client, and partner satisfaction.
Report suspicious activity to supervisors and/or management.
Complete and submit related paperwork as necessary.
Perform frequent bending, lifting, extensive walking through the building, and standing for extended periods.
Perform other duties as assigned.