Guest Services Supervisor | Part-Time | Moody Center

Oak View Group•Austin, TX

About The Position

Oak View Group is hiring a part-time Guest Services Supervisor for Moody Center. The Guest Services team helps create a safe and memorable experience for guests at arena events, including University of Texas home basketball games, major music and entertainment events, and other special events. The role suits candidates with strong customer-service skills, a positive, proactive, team-oriented attitude, and a flexible schedule who are interested in a leadership position. The supervisor oversees Guest Services team members during events and helps ensure that staff are engaged, upbeat, and delivering excellent service. The position pays $20.00 per hour and requires an average of eight events per month; event requirements may change with notice. Work includes indoor and outdoor environments and may involve loud noise. The position will remain open until December 31, 2026.

Requirements

Two to three years of experience in a guest services supervisory and/or leadership role.
Experience working in a collaborative team environment.
Strong verbal and written communication skills.
Ability to work independently in a fast-paced, high-pressure environment.
Ability to work an average of eight events per month; event requirements are subject to change with notice.
Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
Ability to motivate, encourage, and recognize exceptional performance.
Comfort working in indoor and outdoor environments and in loud noise levels.
Frequent bending, lifting, extensive walking through the building, and standing for extended periods.

Nice To Haves

Experience in hospitality, sports, entertainment, or a related field is preferred but not required.

Responsibilities

Supervise team members during events, including assigning equipment, coordinating post assignments, scheduling breaks, and enforcing policies, procedures, and standards.
Facilitate employee briefings before and after events.
Assist guests with reasonable accommodation requests, including wheelchair escort services.
Process opening and closing paperwork.
Understand, retain, and communicate safety and security measures.
Engage with team members and guests in a positive and effective manner.
Identify opportunities to create memorable experiences for team members and guests.
Welcome guests proactively and assist with questions and requests.
Ensure Guest Services staff are engaged and upbeat and deliver an exceptional guest experience.
Provide guests with accurate facility information and excellent customer service.
Give team members critical and positive feedback.
Respond to guest complaints, concerns, and compliments, or escalate them as needed.
Report suspicious activity to management.
Perform other duties as assigned.