Guest Services Event Staff - Phoenix Raceway
About The Position
Phoenix Raceway is seeking part time event workers in the position of Guest Services Event Staff. As a member of the Guest Services Event Staff, you will be responsible for bringing our guests an unforgettable racing experience. Event Staff will work select publicly ticketed events throughout the year. There are three main roles within this position: Admissions Event Staff, Guest Services Office Event Staff, and Venue Event Staff. Admissions Event Staff are responsible for checking/scanning tickets or credentials for valid entry. Guest Services Office Event Staff manage lost and found, resolve ticket discrepancies, and gather fan feedback. Venue Event Staff (Ushers) direct guests to seats and points of interest, enforce policies, provide event information, and ensure areas are in working order.
Requirements
- Must be friendly, enthusiastic, and personable
- Strong communication skills
- Must learn quickly and be trainable
- Ability to work in a fast-paced & high stress environment
- Ability to be on feet for extended periods of time (8-12 hours)
- Must be able to lift up to 50 lbs.
- Ability to work outside in variable seasonal weather conditions
- Ability to work with others and take direction
- Must be able to work nights, weekends and holidays as assigned
- Must follow dress code and have a clean, presentable appearance at all times.
Nice To Haves
- Customer service experience preferred
Responsibilities
- Check/scan each guest's ticket or credential for valid entry through the grandstand gates and/or infield gates.
- Think quickly, utilize tools to provide fans with accurate information in a timely manner, and ensure fans have a positive race-day experience.
- Manage the lost and found program.
- Resolve any ticket discrepancies or issues.
- Take fan feedback with a positive attitude.
- Direct guests to the location of their seats and other points of interest.
- Enforce Raceway policies and procedures.
- Provide event information to guests.
- Make sure everything in their area is in working order.
Benefits
- highly competitive salaries
- a solid benefits package focused on wellness
- opportunities for you to grow and develop both personally and professionally
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
