Guest Services Event Staff | Part-Time | Findlay Toyota Center

Oak View Group•Prescott Valley, AZ

6d•Onsite

About The Position

As a member of the Guest Services Event Staff, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. You will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

Requirements

Must love working with and helping people.
Ability to stand for extended periods of time during events.
You must be able to maintain a positive attitude while handling difficult situations.
Flexible schedule, which includes evenings, weekends, and holidays.
Ability to lift or carry heavy objects and able to push guests in wheelchairs as needed.

Nice To Haves

Experience in a hospitality or entertainment environment is preferred.
Fluency in Spanish is preferred but not required.

Responsibilities

Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
When gates open, welcome our fans with a great smile and helpful attitude.
Scan event tickets, ensuring that the proper ticket is being used to gain entry.
Assist fans in locating their ticketed seats.
Being alert and proactive to potential hazards and reporting incidents when they occur.
Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
Respond to all guest concerns/complaints promptly and in a professional manner.
Assist guests in ADA-accessible seating sections.
Uphold all building policies and procedures to ensure a safe environment for all guests.
Manage the foot traffic flow of large crowds.
Be knowledgeable about the arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.