Guest Services Concierge - Fast Pass (Full-Time, Days)

FMOLHS • Lafayette, LA

4d

About The Position

The Guest Services Concierge contributes to a positive patient experience by providing non-medical care and a warm, welcoming first impression to patients, families, and visitors entering the department. This front-facing role supports communication among patients, families, team members, and Access Care Staff to improve and expedite patient- and family-centered care. The concierge recognizes potential crisis situations, advocates for security involvement when needed, and serves as a liaison between guests and clinical team members. The position is suited to entry-level administrative, non-clinical professionals passionate about customer service in a healthcare setting.

Requirements

• High school diploma or equivalent.
• Strong customer service orientation.
• Excellent interpersonal and communication skills.
• Proficiency in telephone etiquette.
• Basic computer skills.

Responsibilities

• Greet visitors and provide a welcoming first impression to patients, families, and guests.
• Answer phones and respond to general or basic questions from callers.
• Give directions and assist with navigation within the facility.
• Provide customer or guest services in person or over the phone, including patient-facing interactions.
• Recognize potential crisis situations and liaise with security or clinical teams as needed.
• Facilitate communication between guests, team members, and Access Care Staff to enhance patient-centered care.
• Perform minimal administrative duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED