Cash Office Clerk

Festival Foods•Appleton, WI

1d•Onsite

About The Position

The Guest Services Cash Office Clerk supports daily Guest Services operations by following company policies and procedures, meeting departmental goals, and responding to business needs. The role helps maintain store profitability through accurate cash office balancing, cash management, and collaboration with the Guest Services team. The clerk maintains knowledge of back-office software, cash recycler operations, register processes, and cash-handling policies. The position also involves entering financial data, monitoring and troubleshooting cash office equipment, ordering supplies and cash, reporting discrepancies, assisting guests and associates, and maintaining a clean, organized, and secure workspace. The clerk may assist in other areas of Guest Services as needed.

Requirements

High school education or an equivalent combination of education and experience.
Strong attention to detail and accuracy in cash handling and data entry.
Ability to use point-of-sale systems, bookkeeping software, and cash management tools, and to process information and merchandise through a register system.
Basic technical proficiency, ability to troubleshoot equipment issues, and willingness to learn and operate necessary equipment.
Strong communication and interpersonal skills when interacting with associates, leaders, and guests.
Ability to remain calm and handle difficult situations effectively.
Strong organizational skills and the ability to read, count, and write accurately.
Ability to multitask and meet deadlines.
Ability to move continuously around the cash recycler, cash office, registers, and store; bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Ability to sit for 2–3 hours, stand for extended periods, and move and handle cash trays, cash and coin deliveries, merchandise boxes, and fixtures throughout the store.
Ability to work early mornings and varied hours or days, including weekends and holidays, as needed.

Nice To Haves

Previous experience in cash handling, financial reconciliation, balancing registers, or retail.

Responsibilities

Maintain knowledge of back-office software, cash recycler operations, register processes, and cash-handling policies.
Balance cash drawers, lottery transactions, and other financial areas accurately each day.
Enter tender information and financial data accurately into the system.
Monitor, maintain, and troubleshoot the Cash Recycler Machine and other cash office equipment.
Order supplies and cash needed for daily operations.
Identify and report discrepancies and suspicious activity to store management or through the CORE Security Platform.
Provide helpful solutions and a positive experience for guests and associates.
Answer inquiries by phone and in person while following phone etiquette and service standards.
Collaborate with the Guest Services team, other store associates, and leaders to support departmental, guest, and store needs.
Maintain a clean, organized, and secure workspace in compliance with safety standards.
Attend work regularly and on time, and provide adequate notice for schedule adjustments when necessary.
Perform other assigned duties and assist in other areas of the Guest Services Department as needed.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP) and LEAPCare Care Coaches.
401(k) plan with an annual discretionary company match.